Track all equipment sold by customer location, model, etc.

Find at a glance all service history for a given serial # including billings for a full profit/cost analysis

Automatic generation of preventative maintenance work orders

Automatic generation of service contract invoices

Track multiple machines/problems on a single work order

Fully integrated with purchasing, billing, project management, Inventory, labour management and the general ledger

Flexible dispatch scheduling with day, week and month views by rep(s) and/or zone(s)

The schedule can be easily adjusted through drag and drop

User definable states with colour coding for easy recognition

Calculation of travel times

Integration with MapPoint to allow display/printing of routes

Service reps can be on-line with the head office through SyAcc’s remote tablet PC interface

Reps can view their schedule, display/update/print work orders, check inventory, etc.

Customer signatures can be captured on site

Dispatcher has real-time access to actual status of all open work orders

Flexible costing/billing from actual times, piece rates, flat rates, etc.

View capacities and loads quickly and easily

Very flexible and highly customizable service templates allow you to customize the input parameters to your exact specifications

Customizable warranty card templates

Problem and resolution codes are user configurable by model

View instantly the status of a job at any time

Compare actual costs with estimates

WIP is available in real-time

Flexible overhead calculations

“Phantom bills” can be used for auto removal of raw materials

Automatic creation of work orders through various scenarios