SERVICES
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Track all equipment sold by customer location, model, etc.
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Find at a glance all service history for a given serial # including billings for a full profit/cost analysis
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Automatic generation of preventative maintenance work orders
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Automatic generation of service contract invoices
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Track multiple machines/problems on a single work order
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Fully integrated with purchasing, billing, project management, Inventory, labour management and the general ledger
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Flexible dispatch scheduling with day, week and month views by rep(s) and/or zone(s)
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The schedule can be easily adjusted through drag and drop
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User definable states with colour coding for easy recognition
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Calculation of travel times
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Integration with MapPoint to allow display/printing of routes
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Service reps can be on-line with the head office through SyAcc’s remote tablet PC interface
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Reps can view their schedule, display/update/print work orders, check inventory, etc.
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Customer signatures can be captured on site
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Dispatcher has real-time access to actual status of all open work orders
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Flexible costing/billing from actual times, piece rates, flat rates, etc.
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View capacities and loads quickly and easily
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Very flexible and highly customizable service templates allow you to customize the input parameters to your exact specifications
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Customizable warranty card templates
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Problem and resolution codes are user configurable by model
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View instantly the status of a job at any time
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Compare actual costs with estimates
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WIP is available in real-time
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Flexible overhead calculations
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“Phantom bills” can be used for auto removal of raw materials
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Automatic creation of work orders through various scenarios