Track all equipment sold by customer location, model etc. Find at a glance all service history for a given serial # including billings for a full profit/cost analysis Automatic generation of preventative maintenance work orders Automatic generation of service contract invoices Track multiple machines/problems on a single work order Fully integrated with purchasing, billing, project management, inventory, labour management and the general ledger Flexible dispatch scheduling with day, week and month views by rep(s) and/or zone(s) The schedule can be easily adjusted through drag and drop User definable states with colour coding for easy visual recognition Calculation of travel times Integration with MapPoint to allow display/printing of routes Service reps can be on-line with the head office through our remote tablet PC interface Reps can view their schedule, display/update/print work orders, check inventory etc. Customer signatures can be captured on site The dispatcher has real-time access to the actual status of all open work orders Flexible costing/billing from actual times, piece rates, flat rates etc. View capacities and loads quickly and easily Very flexible and highly customizable service templates allow you to customize the input parameters to your exact specifications Customizable warranty card templates Problem and resolution codes user configurable by model